Jewellery Care & Usage Policy
At Scott's Jewellers, we take pride in offering beautiful, high-quality gold-filled jewellery designed to provide a luxurious appearance at an affordable price.
Our jewellery is designed to be durable and resistant to everyday wear. However, like all jewellery, proper care is essential to help preserve its appearance, finish and longevity.
We recommend following the guidelines below to keep your jewellery looking its best.
1. Sleeping & Overnight Wear
We strongly recommend removing all jewellery before going to bed.
Wearing jewellery while sleeping can expose it to prolonged friction, pressure, perspiration and natural skin oils.
Over time, these factors may contribute to changes in the jewellery's finish, surface wear or damage to delicate components.
Removing your jewellery overnight helps maintain its appearance and reduces unnecessary wear.
2. Water Exposure, Bathing & Swimming
Our jewellery is designed to be water resistant, not waterproof.
Although occasional exposure to water may not cause immediate damage, we recommend removing jewellery before:
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Bathing or showering
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Swimming in pools or the sea
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Using hot tubs or saunas
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Prolonged exposure to water or excessive moisture
Repeated exposure to water, chlorine, salt, soaps and other chemicals can affect the jewellery's protective finish and appearance over time.
For the best results, always keep your jewellery clean and dry.
3. Perfumes, Lotions & Chemicals
Avoid direct contact between your jewellery and perfumes, aftershaves, moisturisers, cosmetics, cleaning products and other chemicals.
Certain ingredients may react with jewellery finishes, potentially affecting their colour, shine and longevity.
We recommend applying perfumes, skincare products and cosmetics before putting on your jewellery, allowing them to dry completely.
4. Perspiration & Physical Activities
Although our jewellery is designed to withstand normal everyday use, prolonged exposure to perspiration may affect its appearance.
We recommend removing jewellery before intense exercise, sports or other activities that involve excessive sweating.
After wearing your jewellery, gently wipe it with a soft, dry cloth to remove any accumulated moisture, oils or residue.
5. Skin Sensitivity & Individual Reactions
Everyone's skin chemistry is different.
Factors such as natural skin oils, perspiration, skincare products, medication and environmental exposure can influence how jewellery interacts with the skin.
In some circumstances, temporary changes to the skin's appearance or sensitivity may occur.
This does not automatically indicate a manufacturing defect, and individual experiences can vary.
If you notice irritation or an unexpected reaction, we recommend removing the jewellery and contacting our customer service team.
6. Cleaning Your Jewellery
To maintain the appearance of your jewellery, we recommend:
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Gently wiping items with a clean, soft, dry microfibre cloth.
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Removing moisture and residue after wearing.
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Avoiding abrasive cleaning materials.
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Avoiding harsh chemicals, jewellery dips and alcohol-based cleaning products.
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Avoiding excessive rubbing or polishing.
Do not use chemical jewellery cleaners or ultrasonic cleaning equipment unless specifically recommended for your particular item.
7. Storage & Protection
When your jewellery is not being worn, we recommend storing it in a clean, dry environment.
For the best protection:
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Store jewellery in a suitable jewellery box or soft pouch.
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Keep individual pieces separate to minimise scratching.
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Avoid prolonged exposure to moisture and humidity.
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Protect jewellery from excessive pressure, pulling or impact.
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Ensure clasps are properly fastened when wearing items.
Correct storage helps preserve the jewellery's appearance and reduces unnecessary wear.
8. Natural Wear & Jewellery Longevity
All jewellery experiences some degree of wear over time.
The rate at which this occurs depends on factors including frequency of use, individual skin chemistry, environmental exposure and how the jewellery is maintained.
While our jewellery is designed with durability in mind, resistance to tarnishing does not mean an item is completely immune to changes in appearance.
Following our care recommendations will help preserve the jewellery's finish and prolong its lifespan.
9. Product Concerns & Customer Support
If you experience any unexpected issues with your jewellery, please contact Scott's Jewellers.
To help us assess your concerns efficiently, we may request:
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Your order number
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Clear photographs of the jewellery
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Photographs of any affected areas, where relevant
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A brief explanation of the issue and how the jewellery has been worn or cared for
Our customer service team will review the information provided and advise on the appropriate next steps.
10. Your Consumer Rights
These care guidelines are intended to help customers maintain their jewellery and understand the factors that may affect its condition.
They do not exclude or restrict your statutory consumer rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.
Where an item is faulty, not as described or otherwise fails to meet applicable legal requirements, customers remain entitled to the remedies provided by law.
For further information, please refer to our Returns & Refunds Policy.
Scott's Jewellers
Luxury jewellery. Everyday affordability.